Frequently Asked Questions

Here are the answers to some frequently asked questions;

How do I upload my web pages?

After making your web pages and acquiring an FTP program, use the following steps;

Place all of your web page files in one or two directories on your hard drive.

Make sure your main page (home page) is named index.html.

Setup your FTP software to access ftp.bam.on.ca.

Login using your assigned LOGIN and PASSWORD.

Go into your /public_html directory and upload your files.

How do I add a counter to my web page?

Go HERE for hit counter instructions.

What is my home page address?

Unless you have your own domain name, your home page address (also known as a URL) will be http://www.bam.on.ca/users/yourename where the yourname portion is the same as the first part of your email address (i.e. yourname@bam.on.ca).

How do I check how many hours I have used?

Go here and enter your Login and Password.

Why do I get an error message from my modem when trying to dial?

There are usually a few main reasons that this will happen:

1. Your modem is not correctly plugged into the telephone jack. The error messages you will likely see if this is the problem include "NO DIAL TONE", or "Device is not responding." To fix this problem, ensure that your phone cord is plugged into the wall on one end and into the jack labeled "Line" or "Wall" in the back of your modem.

2. You have a message on your Bell Call Answer™ service. The error messages you will likely see if this is the problem include "NO DIAL TONE", "Device is not responding" or "Hardware is not responding." These errors are caused by the beeping sound that Bell uses to notify you that there are messages waiting. To fix this problem, simply pickup your waiting messages or disable the message notification on your Bell service. For information about how to disable the notification please contact your local telephone phone company.

3.Your modem has an invalid initialization string. The error message you will likely see if this is the problem is "No response from modem", "Invalid response from modem" or "Device is not responding". If you have not changed any modem settings recently it may also indicate a problem with your hardware. For more information on how to change the initialization string please click here.

4.Your modem is not functioning properly. Some error messages you may likely see include "Unable to open device", "Invalid device settings", "Unable to open COMx", or "Invalid port settings." This indicates a hardware conflict in your system that is likely due to adding or changing an internal hardware component. To fix this problem please see your computer system vendor.

5.There is a temporary problem with the Internet service. If you are getting a "No answer" or "Remote system is not responding" then it likely indicates a temporary problem with our call system. Although we do have safeguards in place that forward non-answering phones ahead, occasionally unavoidable system errors may occur. For this problem please try your call again in a couple of minutes or contact our technical support staff.